Privacy Policy Notice

The policy: This privacy policy notice is for this website; www.frontgrid.co.uk and served by Frontgrid Ltd, Frontgrid Ltd
Pretoria House, 7 Station Road, Llanfairfechan, Conwy, Wales, LL33 0AL and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, [Business name & other trading names].
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

 

Processing of your personal data

Frontgrid is exempt from registration in the ICO Data Protection Register because we only process information for core business purposes.

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases:

  • Lawful basis: Consent
    The reason we use this basis: because you have opted-in to receiving information from us, either in-person or via our website
    We process your information in the following ways: by adding your information to our email marketing list, so that we can send you information
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information: We do not share your information with third parties.
  • Lawful basis: Contract
    The reason we use this basis: when we have entered into a contract with you, we will use your information to send you information
    We process your information in the following ways: by sending you emails and keeping in touch via telephone
    Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
    Sharing your information: We do not share your information with third parties.
  • Lawful basis: Legitimate interests
    The reason we use this basis: you may have expressed an interest in our products or services, a partner may have asked us to contact you, including a trade association or trade show
  • We process your information in the following ways: by adding your information to our email marketing list and sending you information by email
  • Data retention period: 3 years
    Sharing your information: We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

 

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;

  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are listed here:

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link.

Our EMS provider is Mailchimp. We hold the following information about you within our EMS system;

  • Email address
  • I.P address
  • Subscription time & date
  • Name
  • Company name

You may unsubscribe and ask your details to be removed at any time.

Privacy Notice Policy Base: v.4.0 May 2018